Terms & Conditions


Terms and Conditions of sale

Unless otherwise agreed in writing by Furniture File Ltd, all goods are supplied on the following conditions to the exclusion of any terms or conditions stipulated by the buyer and of any representations, warranties or communications not expressly incorporated herein or in the order confirmation.

Order Confirmation

No order will be entered into production until all the information from the buyer is received in writing by Furniture File Ltd. Goods will be supplied as per the order confirmation. If you are in disagreement with the confirmation you must advise us within seven days of the date thereof. Furniture File Ltd is not required to accept changes of order after the order confirmation is accepted and order placed.


After a confirmation is issued, the customer cannot cancel an order without the written consent from Furniture File Ltd. A cancellation and/or restocking charge of up to the total amount of order may be applicable on orders cancelled.

Furniture File Ltd reserve the right to cancel or refuse to accept an order due to erroneous information being entered on the website or supplied to us by a supplier.

Delivery and transport

Delivery dates acknowledged by Furniture File Ltd are non-binding estimates only, based upon the best available information concerning manufacturers lead times and transportation schedules. Therefore, orders may be shipped on, prior to (with the buyers' approval) or after the estimated date (after notification to the buyer). Delivery terms will be considered as accepted by the buyer unless disagreement is notified to Furniture File Ltd in writing within seven days of order placement. Special delivery conditions requested by the buyer should be given in writing at the time of order placement and if necessary charges may change accordingly. From delivery or placement into storage all risks for the goods pass to the buyer.


Goods will be held free of charge for a maximum of 7 days at our warehouse. After that period the purchaser will be invoiced for warehousing at a rate of £10.00 per cubic metre with a minimum storage charge £15.00+VAT.


All of our products are carefully inspected before delivery. The buyer should also inspect carefully all items at time of receiving the goods. Claims for damage and shortages must be notified to Furniture File Ltd within two days and written notification received within seven days. We cannot accept responsibility for the non-arrival of notification within the specified time. Failure to make such claims within the specified time constitutes acceptance of the merchandise and quality thereof. Furniture File Ltd may not accept claims for damage resulting from storage by the buyer or storage by Furniture File Ltd on behalf of the customer and for damage resulting from accident, alteration or misuse after delivery. Also for dissatisfaction with colour, grain, veneering or texture of wood, marble and leathers because of natural variations which Furniture File Ltd has no control over.


Goods may only be returned after agreement, in writing between Furniture File Ltd and the buyer. (The buyer is responsible for all carriage expenses and risk).
Further details on returns

Terms of Payment

All prices are based on full payment upon receipt of invoice unless otherwise stated in writing by Furniture File Ltd. If the goods are received in an incomplete state, require adjustment or repairs, payment in full is still due on the due date. Furniture File Ltd will investigate immediately and take appropriate action to resolve the situation.

Delay or default of payment: For account holders failure to settle your account within the agreed period will automatically change your account with us back to a Pro-forma basis. No further orders will be despatched until all amounts are settled in full. We reserve the right to terminate any trading agreements and will charge interest at 1.5% per month (variable) on all overdue accounts.

Reservation of title

Furniture File Ltd remains the owner of the goods until full payment and any interest due are received. When full or partial payment is not made on due date, Furniture File Ltd can, by registered letter, request return of goods without losing any rights of suit. Further, Furniture File Ltd has the right to cancel orders by written notification.


Any disputes will be settled under English law in the courts of London who are deemed solely competent to settle any dispute concerning the sale.


Furniture File Ltd reserves the right to modify the Terms and Conditions such without notice. Should this happen the new Terms and Conditions are immediately effective and automatically supersede prior published information.


Customer services open: Monday – Friday 10.00 - 18.00

Head Office: Furniture File Ltd, One Euston Square, 40 Melton Street, London, NW1 2FD
Phone: +44 (0 )20 7608 0203
Email: info@furniturefile.co.uk

Furniture File Ltd registered in England
No. 2605210
VAT No. 57424 1934